DeerValley DV-1S0371-V3 smart toilet and DV-1F0437 toilet

Why a second DeerValley review

Our earlier review looked at the DV-1S0159-V3 smart toilet and found strong retailer ratings, a thin independent record and policies that disagreed. This article takes two different products from the same store, the DV-1S0371-V3 ADA smart toilet and the DV-1F0437 one-piece toilet, and re-reads the policies and reputation sources as they stand on 14 Oct 2026.

The two products

DV-1S0371-V3 ADA smart toilet

The page shows $673.00 against a $1,199.95 regular price, labelled Save 44%, and a 4.9 rating from 62 reviews. The spec table gives a one-piece unit with a siphon flush at 1.28 GPF, a 12 inch rough-in, a 17.13 inch seat height and a weight of 100.53 lb. The function list includes a sensor-activated lid and foot control, seat heating, warm-air drying, oscillating and bubble wash, a UV nozzle, a foam shield, a 2.4G remote and flushing without electricity. ADA and Map 1000 are shown as ticked features. UPC, EPA, CEC, DOE and ETL appear only as certification labels, without certificate numbers or documents on the page we read. A smart toilet of this kind needs an electrical supply near the toilet, as we noted in our earlier review.

DV-1F0437 one-piece toilet

A plain, non-smart toilet: $299.00 against $388.70, rated 4.7 from 19 reviews. The page describes a rimless elongated bowl, dual flush at 1 or 1.28 GPF, a 17.5 inch seat height, a soft-close quick-release seat and a 1000g MaP score, with cUPC, EPA and CEC named as certifications. One detail does not line up: the feature text promises a standard 12 inch rough-in, while the dimension table lists 11.42 inches. Check the measurement with the brand before you buy if your bathroom is tight.

What independent sources say

We found no independent test of either model. What exists is promotional.

• Gadget Flow, written by Madhurima Nag and dated 23 Mar 2026, features the DV-1S0371-V3 as the hygiene-focused model. It reports no testing or measurement and runs alongside a DeerValley spring sale promotion, so we treat it as marketing.
• DeerValley press release, issued through GlobeNewswire on 28 Mar 2026, calls the DV-1S0371-V3 the "Elevated All-Rounder" among three V3 models. It makes no WaterSense, ADA or MaP claims.
• Retailers. Search showed no Home Depot, Lowe's, Wayfair or Walmart listing for the DV-1S0371-V3 and only sparse Walmart snippets for the DV-1F0437 (a handful of ratings, inconsistent between snapshots), so there are no outside customer reviews for these exact models that we could verify.

Reputation

Trustpilot shows 3.2 out of 5 from one review, which is a one-star complaint dated Sep 2026 about a replacement part that arrived with no instructions. The profile is unclaimed and Trustpilot notes that the company has not invited customers to review, so this tells you nothing about typical experience. The BBB profile cited in our earlier review (a D- rating, not accredited) sat behind a bot check on 14 Oct 2026 and we did not re-verify it. The store's own review widgets, 4.9 from 62 and 4.7 from 19, are brand-run and not independently verified.

Where the policies disagree

We re-read the four policy pages. The earlier finding holds, with sharper detail.

• Sale items. The Shopify refund policy says "we cannot accept returns on sale items or gift cards". The Return and Refund Policy page, which is the one linked in the footer, has no such exclusion. The DV-1S0371-V3 is shown at a 44% saving, and the DV-1F0437 at 23%.
• Refund timing. The Return and Refund Policy page says refunds go to the original payment method within 15 business days. The Shopify refund policy says within 10 business days.
• Contact address. The Return and Refund page and the product FAQ use [email protected]; the Shopify refund policy and the Shipping Policy use [email protected]. The footer phone is (312) 626-9466, while the returns block lists (630) 423-6966.
• Return shipping. The Return Policy page says the brand may not cover return shipping on change-of-mind returns, while the product pages promise "complimentary shipping and returns" and a 30-day risk-free trial.
• Clothing wording. Both return pages ask for items that are unworn with tags attached, which reads like apparel text, not a toilet.
• Refund scope. The Return Policy limits refunds to the product price and excludes installation, removal and labour.
• Shipping cost. The home page and footer say all products ship free in North America, while the product pages say "Shipping calculated at checkout". The Shipping Policy gives 1 to 3 business days to pack and 2 to 5 business days in transit but says nothing about cost.

Warranty

The policy gives a one-year limited warranty on all products, excluding accessories, and two years on smart toilets. The remedy is replacement parts at no charge or, at the brand's option, repair, replacement, a refund (within 30 days of delivery) or credit. Scratches are not covered, the original purchaser and proof of purchase are required, and the brand recommends a licensed plumber and does not pay for removal or installation. One sentence still says defects must be "inspected in the first one year of delivery", which sits oddly beside the two-year smart toilet term. The product pages also mention "1-Year Warranty" for the DV-1F0437 and "2-Year Warranty" for the DV-1S0371-V3, which matches the policy.

Buying advice

Ask support in writing whether the sale price affects the 30-day return, keep the confirmation with your invoice, and compare the model numbers at another retailer if one lists them. If you only need a dependable toilet, the plain DV-1F0437 limits the exposure to $299.