SurveySparrow Online survey and feedback software
A survey and customer-experience platform with a 14-day free trial, but published pricing is gated behind a sales form, and its own terms require 30 days written notice to cancel with no refund for mid-subscription termination.
Disclosure: this page contains an affiliate link. If you buy through it we may earn a commission at no extra cost to you, and it never changes a score.
A capable survey platform, with pricing and cancellation terms worth reading closely
SurveySparrow (SurveySparrow Inc., San Francisco) sells an online survey and customer-experience platform spanning surveys, NPS/CSAT/CES feedback, brand review collection and 360 assessments, across four tiers: Basic, Starter, Business and Enterprise.
A 14-day free trial is offered across all plan features, which is a genuine, no-fine-print benefit for evaluating the product. Published pricing, however, is gated: every tier on the pricing page shows "$ **" with actual figures withheld until a contact form is submitted, so we could not confirm specific dollar amounts for this review. The terms of service are specific and worth reading before subscribing: cancelling a subscription requires giving 30 days' prior written notice, and even after giving notice, "You shall not be entitled for a refund if You terminate Your Account in the middle of a subscription period for any reason, whatsoever," per the published terms. We have not used SurveySparrow's platform ourselves.
Right for
- Teams willing to use the 14-day free trial to fully evaluate the platform before committing to a paid plan
- Buyers comfortable requesting a quote directly rather than seeing self-serve published pricing
- Organizations that plan subscription renewals carefully, since mid-term cancellation gets no refund
Wrong for
- Buyers who want to compare exact dollar pricing across competitors without submitting contact information first
- Teams that might need to cancel mid-subscription and expect a prorated refund, since the terms state none is given
- Anyone assuming they can cancel immediately with a few clicks, since the terms require 30 days' written notice
+What it gets right
- A 14-day free trial covers all plan features, not a limited subset. This gives a genuine opportunity to test real functionality before paying anything.
- Four clearly named tiers (Basic, Starter, Business, Enterprise) are described with specific feature differences. Response limits, user counts and named features (custom branding, workflows, HIPAA compliance) are listed per tier even without a dollar figure.
- A named physical company address and support contact are published. SurveySparrow Inc., 2261 Market Street, San Francisco, with a support email and phone number, is a specific, checkable detail.
−Where it slips
- No pricing is shown anywhere on the public pricing page; all tiers display "$ **" pending a sales-form submission. Buyers cannot compare costs against competitors without first giving contact details.
- Cancelling a subscription requires 30 days' prior written notice, per the terms of service. This is longer and more formal than a typical self-serve SaaS cancellation.
- No refund is given for mid-subscription-period termination, "for any reason, whatsoever," per the terms. Buyers who cancel partway through a billing period do not get the unused portion back.
Weighted for pricing transparency, trial quality and cancellation-term clarity
This is a desk-research review: we have not used SurveySparrow's platform. The full-feature 14-day trial is a real strength; gated pricing and the no-refund cancellation term held the score back.
The long version
What SurveySparrow offers, why we could not confirm specific prices, and the cancellation terms worth reading before subscribing.
What SurveySparrow offers
SurveySparrow sells an online survey and customer-experience platform spanning surveys, NPS/CSAT/CES feedback collection, brand review management, research documents and 360-degree assessments, across Basic, Starter, Business and Enterprise tiers differing in response limits, user counts and named features like custom branding, workflows/webhooks and HIPAA compliance.
Pricing and the free trial
A 14-day free trial is offered across all plan features. Published pricing, however, is gated behind a lead-capture form: every tier on the pricing page we checked showed only "$ **" with no actual dollar figure, regardless of billing frequency (quarterly or yearly). We could not confirm specific prices for this review without submitting contact details, so treat any third-party-quoted price as unverified until you get a current quote directly.
Cancellation and refunds
SurveySparrow's terms of service state that cancelling an account requires giving 30 days' prior written notice. The terms also state plainly that a customer "shall not be entitled for a refund" if they terminate their account in the middle of a subscription period, for any reason. This is stricter than many self-serve SaaS tools, which often allow immediate cancellation with no further billing, so it is worth factoring into your subscription-length decision upfront.
Buying advice
Use the full 14-day trial to confirm the platform fits your workflow before committing. Request a specific quote directly, since no pricing is published, and compare it against your expected usage tier. If you choose an annual plan, plan for the fact that cancelling mid-term will not produce a refund, and that cancellation itself requires 30 days' written notice rather than a same-day toggle.
Everything on paper
Figures from surveysparrow.com and its terms of service, checked 30 Oct 2026.
Prices, offers and policies change often. Check the product page and the policies that apply when you buy.
What's confirmed vs. what we could not verify, at a glance
Based on surveysparrow.com and its terms of service, checked 30 Oct 2026.
| Claim | Status | Detail |
|---|---|---|
| 14-day free trial on all features | Confirmed | Stated clearly on the pricing page |
| Specific subscription prices | Not shown publicly | Gated behind a sales-contact form |
| 30-day written cancellation notice | Confirmed | Stated in the terms of service |
| Refund for mid-term cancellation | None | Explicitly stated as not available |
The trial is a genuine strength; the gated pricing and no-refund cancellation term are the two things to confirm directly before committing to a paid plan.
Questions people actually ask
Is SurveySparrow legit?
How much does SurveySparrow cost?
Does SurveySparrow have a free trial?
Can I get a refund if I cancel SurveySparrow mid-subscription?
How do I cancel a SurveySparrow subscription?
Try SurveySparrow
Use the full 14-day trial before committing, and get a direct quote since pricing is not published.
SurveySparrow
A survey and customer-experience platform from SurveySparrow.
Try SurveySparrowSurveySparrow survey platform
Pricing is gated behind a sales-contact form at the time we checked; request a current quote directly.
Try SurveySparrow freePrices observed 30 Oct 2026 and subject to change. This is an affiliate link.
A genuine free trial, next to gated pricing and a strict cancellation term
SurveySparrow offers a full-featured 14-day free trial across a named set of survey and CX tiers.
Specific pricing is not published and requires a sales-form submission, and its terms require 30 days' written notice to cancel with no refund for mid-term termination, both worth confirming directly before subscribing.
Consider it if you
- You will use the full 14-day trial to properly evaluate the platform
- You are comfortable requesting a quote directly rather than seeing self-serve pricing
- You plan your subscription term carefully, knowing mid-term cancellation gets no refund
Skip it if you
- You want to compare exact published prices across competitors without contacting sales
- You expect to be able to cancel instantly without 30 days' written notice
- You expect a prorated refund if you cancel partway through a billing period
How this review was put together
This is a desk-research review. We have not used SurveySparrow's platform. Information comes from surveysparrow.com, checked 30 Oct 2026, including a direct read of the terms of service for cancellation and refund terms. We report that specific pricing is not published rather than guess at it. We wrote our own text. The image is our own screenshot of a public SurveySparrow page, taken on 30 Oct 2026 and shown for review and commentary; the content and branding belong to SurveySparrow, and we will remove it if asked. We did not review the brand's affiliate programme terms.
Big Time Bikers is independent and is not affiliated with, sponsored or endorsed by SurveySparrow. The link to SurveySparrow is an affiliate link: if you buy through it we may earn a commission at no extra cost to you, and this never changes a score. We did not receive payment or a free product for this review.