Level8 Cases Hardside luggage

Products and prices

The home page lists the Voyageur collection from $259.99, the Textured Luggage Set from $339.99, the Hegent carry-on at $239.99, the Gibraltar aluminum 20 in carry-on at $459.99, the Creator 20 in carry-on at $439.99, the Luminous Textured carry-on in 18 and 20 in from $169.99 and the Urban backpack at $159.99. A limited-time Halloween offer of 10% off selected styles was shown on the day we checked, so prices and codes may differ when you visit. The site gives no detailed material specifications for most models.

The model with the most published detail is the Voyageur 20 in carry-on, which Pack Hacker measured at 21.3 by 15.1 by 9.8 inches, 8.1 lb (3.7 kg) and 43 liters.

Build and independent testing

Pack Hacker reviewed the Voyageur 20 in carry-on and scored it 7.8 out of 10 (form 80, design 77, value 77), in an update dated 15 January 2026. It lists a polycarbonate shell with TPU, YKK zippers, aluminum and rubber parts, four sets of two rubber wheels inset in reinforced corners, a full-width telescoping handle and a TSA-approved combination lock, and says the bag is made in China. The reviewer reports that the German Makrolon polycarbonate shell resisted scratches over two five-hour flights, that the wheels turn tightly with little effort and that a TPU-lined pocket contained a leaked body wash bottle.

The drawbacks it lists are that most backpack pass-throughs do not fit over the wide handle, the zipper can be hard to close when the sides are misaligned, and the zippered panels leave unused space in the centre. There are no exterior pockets, so a separate daypack is needed for quick-access items. The review covers one model; we did not find equivalent independent tests of the aluminum or textured lines. Several blog reviews we found appear to be sponsored or gifted, so we leaned on this one.

Warranty

Level8 offers what it calls a lifetime warranty on suitcases that covers functional damage to the shell, wheels, handles, zippers or anything else that impairs use, limited to manufacturing defects in materials and workmanship. Bags and accessories are covered for 1 year, except the Atlas backpack, which has a lifetime warranty. Level8 decides whether to fix or replace the product, and says covered repairs are done at its expense. Claims go to [email protected], and the phone line listed is 1-855-328-0888 on weekdays, 9am to 5pm Pacific. The product must be registered online by the first purchaser; purchases on the official site are registered automatically.

Read the exclusions before you buy. The warranty does not cover misuse, neglect, accidents, abrasion, extreme temperatures, solvents, acids, water, normal wear and tear or transport damage by airlines, and it does not cover repairs beyond the warranty period. The page does not define “lifetime” (it refers to the period printed on the tag) and does not say who pays to ship a product in for repair.

Shipping

Shipping to the contiguous United States is free on all orders, with 1 to 2 business days of processing and 2 to 7 business days of delivery. The UK is free with 2 to 3 days, the EU free with 3 to 4 days and Canada free with 3 to 7 days. Alaska and Hawaii pay tiered fees from $25 to $500 with 20 to 25 business days quoted. Australia and New Zealand pay $50 to $800 by order value with 7 to 8 days, Asian destinations pay $25 to $250, the UAE $40 to $350, and Israel and several Gulf countries $80 to $600.

The FAQ says US customers pay no import duties, though state or provincial taxes may apply, and that international buyers may owe duties and taxes. The shipping page itself does not mention customs, and its fee tables contain some overlapping tiers, so confirm exact fees at checkout.

Returns

Returns are accepted within 30 days of delivery, with a receipt or proof of purchase. Unused, brand-new suitcases in the original packaging may be considered for return after 30 days on request. Customers pay for return shipping, it is deducted from the refund, and original shipping costs are not refunded. Level8 provides a return label for the US, Canada, the UK and Germany; elsewhere you arrange a local courier. Refunds go to the original payment method, but the policy says only that credit is applied within a certain number of days. Exchanges are for defective or damaged items, with photos, and the replacement ships at no cost.

Level8 says it is not responsible for lost packages or damage during the return trip, and recommends trackable shipping or insurance for items over $75. Send returns to the address Level8 gives you, not the El Monte, California address in the site footer, which the policy says is not its warehouse. The contact page lists a different address in Flushing, New York.

Will it fit your airline?

Level8 publishes an airline carry-on guide that lists each airline's limits, for example Delta at 22 by 14 by 9 inches with no weight limit and Southwest at 24 by 16 by 10 inches, but it does not say which Level8 sizes fit which airline. Compare the numbers yourself. Pack Hacker's measurements for the Voyageur 20 in (21.3 by 15.1 by 9.8 inches) are wider and deeper than Delta's published 14 by 9 inch limits, although the reviewer reports it fit in a Delta overhead bin. Pack Hacker rates the bag's carry-on compliance at 17%, based on 25 of 146 airlines, and calls that a guideline.

Weight limits matter as well: some airlines in the guide allow as little as 11 lb (5 kg), and the Voyageur weighs 8.1 lb empty. Always check your airline's own page before you fly.

What customers report

Trustpilot showed a claimed profile (since July 2021) with 4.5 out of 5 from 120 reviews on 30 Oct 2026, with 78% five-star, 7% four-star and 13% one-star, and 90 reviews in the previous 12 months. Trustpilot notes that the company has not replied to negative reviews and has not recently invited customers to review, so the sample may not be representative.

Positive reviews praise fast replies, free replacement parts or repairs after zipper, handle or wheel failures, smooth-rolling wheels and a clean look, and some describe years of reliable use. Even among the praising reviews, zippers, handles and wheels failing after travel come up repeatedly. We were able to read mostly positive reviews, so we cannot summarize the one-star reviews in detail; one we saw simply advised against buying.

Buying advice

Compare the exact dimensions and empty weight against your airline's published limits before ordering, since a bag can be slightly over and still be tolerated or refused. Register the product, keep the tag and your proof of purchase, and photograph any damage right away. Assume airline damage is not covered. If you may want to return a suitcase, remember the postage is yours and use a tracked service. Outside the US, UK, EU and Canada, add the shipping fee before you compare prices.